Terms and Conditions
These Terms and Conditions govern access to and use of the Richard Casino website, including registration, gameplay, promotions, payments, and account-related services. By creating an account or using any part of the platform, the player confirms that they have read, understood, and accepted these Terms and Conditions in full. If a player does not agree with any part of these rules, they should stop using the website immediately.
Richard Casino is intended only for adults who are legally allowed to access online gaming services under the laws that apply to them. It is the player’s responsibility to ensure that using the website is permitted in their jurisdiction before registering or making a deposit. Access to the platform from territories where such services are restricted or prohibited is the sole responsibility of the user.
Eligibility
To open and use an account, a player must be at least 18 years old or the minimum legal age required in their country of residence, whichever is higher. Any use of the website by underage persons is strictly prohibited. By registering, the player confirms that all personal details submitted are accurate, complete, and up to date.
The website is intended for personal, non-commercial use only. Accounts may not be opened on behalf of another individual, shared with another person, or used for business, trading, or professional purposes. Each player is permitted to maintain only one account unless the platform expressly authorises otherwise in writing.
Account Registration and Security
When registering, players must provide valid personal information, including their full name, date of birth, residential address, email address, and any other details requested during the sign-up process. It is the player’s responsibility to keep this information accurate throughout the life of the account.
The player is responsible for maintaining the confidentiality of login credentials and for all activity that takes place through their account. Richard Casino accepts no liability for losses caused by unauthorised access resulting from the player’s failure to protect account details. If a player suspects that their account has been compromised, they should contact customer support immediately.
The platform reserves the right to refuse registration, suspend access, or close an account where false or misleading information has been provided, duplicate accounts are detected, or there is reason to believe that the account is being used in breach of these Terms and Conditions.
Verification and Know Your Customer Requirements
All players may be required to complete identity verification procedures before making withdrawals, receiving certain bonuses, or continuing to use selected services. Verification may include, but is not limited to, proof of identity, proof of address, proof of payment method ownership, and any other documentation reasonably requested for compliance or security purposes.
The website reserves the right to restrict account functions while verification is pending. Where documents are not provided within a reasonable time or where inconsistencies are identified, the account may be suspended, limited, or closed. Any balance or pending transaction may remain on hold until the review is complete.
Deposits and Account Funding
Players may fund their accounts using the payment methods made available in the cashier section at the time of use. Minimum and maximum deposit limits may vary depending on the selected method, currency, promotional campaign, or internal account status. It is the player’s responsibility to ensure that the chosen payment method belongs to them and may lawfully be used for online gaming transactions.
Funds deposited into an account must be used for genuine gaming activity. Deposits may not be made for the purpose of transferring funds, abusing promotional offers, or using the platform as a banking facility. The company may review deposit behaviour and take appropriate action where misuse is suspected.
Withdrawals
Withdrawal requests are subject to internal review, security checks, and successful completion of account verification where required. Processing times may vary depending on payment method, account history, document review, and operational workload. The website may request that withdrawals be returned through the same payment route used for deposit where possible and lawful.
Players are responsible for ensuring that withdrawal details are accurate. Incorrect banking or wallet information may cause delays, failed payments, or additional verification steps. Richard Casino may also apply withdrawal limits, staged processing, or further compliance checks in accordance with internal procedures and applicable regulatory obligations.
Bonuses and Promotions
From time to time, promotional offers may be made available to eligible players. All bonuses, free spins, cashback deals, tournaments, and other promotional benefits are subject to separate bonus terms in addition to these general Terms and Conditions. Where there is any conflict between these Terms and specific promotional rules, the promotional rules will apply to that offer only.
Promotions are intended for recreational players and may not be abused. The company reserves the right to withhold, revoke, or cancel any bonus, winnings, or related benefits where there is evidence of irregular play, manipulation, collusion, exploitation of software faults, or any strategy that is considered unfair or contrary to the intended purpose of the promotion.
Gameplay Rules
By placing a wager, the player confirms that they have sufficient funds in their account and agree that all wagers are final once accepted by the system. The outcome of each game is determined by the platform’s software, game provider logic, or live game procedures, as applicable. In the event of any discrepancy between what appears on the player’s screen and the data recorded by the system, the system records shall prevail unless otherwise determined by the company after investigation.
Game rules, return-to-player information, special features, and payout structures may vary between titles and providers. Players are encouraged to familiarise themselves with the rules of each game before wagering real funds. Malfunctions void all pays and plays, and the platform reserves the right to correct balances, cancel affected rounds, or remove winnings derived from technical errors.
Restricted Conduct
Players must not use the website in any manner that is unlawful, fraudulent, abusive, or disruptive. Prohibited conduct includes, without limitation, using false identities, opening duplicate accounts, participating in collusion, attempting to manipulate bonuses, using bots or automated tools, exploiting software bugs, initiating chargebacks without justification, or engaging in any activity that may damage the integrity of the platform.
Where prohibited conduct is suspected, the company may suspend the account, void transactions, confiscate bonus funds and related winnings, block future access, or take any other reasonable action considered necessary to protect the business and its users.
Inactive Accounts
An account may be considered inactive where no login or gameplay activity has taken place for a prolonged period. The website reserves the right to apply inactivity measures in accordance with internal policy, applicable licensing requirements, and operational procedures. Players are encouraged to review their account status from time to time and contact support if they have questions about dormant balances or account access.
Responsible Gambling
The platform supports responsible gambling measures and encourages players to manage their activity in a controlled and informed manner. Players who wish to set limits, request a cooling-off period, self-exclude, or permanently close their account should contact customer support or use the responsible gambling tools made available on the site where applicable.
It is the player’s responsibility to seek support if gambling stops being enjoyable or begins to affect personal, financial, or emotional wellbeing. Use of the website should remain a form of entertainment and not be treated as a source of income or a way to recover losses.
Intellectual Property
All content on the website, including text, design, branding, graphics, software elements, and other materials, is protected by intellectual property rights owned by the company or its licensors. No part of the website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent from the rights holder.
Privacy and Data Use
By using the platform, the player acknowledges that personal information may be collected, processed, stored, and used for account administration, payment handling, security, fraud prevention, compliance, customer support, and service improvement. Data handling practices are governed by the website’s Privacy Policy, which should be read alongside these Terms and Conditions.
The player agrees that the company may perform identity, security, and anti-fraud checks directly or through third-party service providers where necessary to protect the platform and comply with legal obligations.
Service Availability
While reasonable efforts are made to keep the website available and functioning properly, uninterrupted access is not guaranteed. Scheduled maintenance, third-party provider issues, connectivity problems, software faults, and events beyond the company’s control may affect availability. The company shall not be held liable for losses arising from downtime, interruptions, delays, or technical failures except where such liability cannot be excluded under applicable law.
Account Suspension and Closure
The company may suspend, restrict, or close an account at any time where there is a breach of these Terms and Conditions, a legal or regulatory requirement to do so, suspicious transaction behaviour, unresolved verification issues, or any other reasonable concern relating to account integrity or site security. Where appropriate, any remaining balance will be reviewed and handled in line with internal procedures and applicable rules.
Players may also request closure of their own account at any time by contacting customer support. Closure of an account does not affect rights or obligations that arose before the closure request was processed.
Changes to the Terms
These Terms and Conditions may be updated, amended, or replaced from time to time. The latest version published on the website will apply from the date it is posted unless otherwise stated. Continued use of the platform after changes have taken effect will be treated as acceptance of the revised Terms and Conditions.
Complaints and Dispute Resolution
Players who wish to raise a complaint should contact customer support first and provide full details of the issue, including account information, dates, transaction references, and any relevant supporting material. The company will review the matter and respond within a reasonable period.
If a dispute cannot be resolved through standard support channels, it may be escalated in accordance with the company’s internal complaints procedure and any applicable dispute handling rules. Players should keep records of communications and submitted documents to assist with the review process.
General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure by the company to enforce a right or provision at a given time shall not be treated as a waiver of that right or provision.
These Terms and Conditions form the full agreement between the player and the website in relation to use of the platform, except where separate bonus rules, privacy rules, or specific service policies apply alongside them.